Commercial Cleaning Terms
Updated: Oct 13, 2026 ·Commercial Cleaning Terms – The Pristine Cleaning Co.
These Commercial Cleaning Terms apply to all cleaning services provided by The Pristine Cleaning Co. LA LLC, doing business as The Pristine Cleaning Co. ("we," "us," or "our"), to businesses, offices and other commercial properties ("you" or "Client"). By approving a quote, signing a service agreement, or allowing service to begin, you agree to these terms. If your signed service agreement says something different from these terms, the service agreement controls.
Contact Us
Business: The Pristine Cleaning Co. (The Pristine Cleaning Co. LA LLC)
Address: 12459 Corte Ln, Covington, LA 70435
Phone: (985) 302-2508
Email: admin@thepristinecleaningco.com
Website: thepristinecleaningco.com
Please name one main contact at your business who can approve changes, receive invoices and give our team access.
Scope of Work and Schedule
We clean the areas and complete the tasks listed in your written quote or service agreement (the "scope of work"), on the days and times listed there.
Work outside the scope, such as carpet shampooing, floor stripping and waxing, post-construction cleanup or event cleanup, is quoted and billed separately.
If your space, hours, headcount or use changes in a way that changes the work, we will review the scope with you and adjust the price before the change takes effect.
Our team may clean before or after your business hours, depending on the schedule in your agreement.
Pricing
Pricing is per visit or per month, as stated in your quote.
We review pricing once a year and give at least 30 days' written notice of any change.
Extra visits you request are billed at your per-visit rate, or as quoted.
Billing and Payment
A card or bank account (ACH) on file is required before service begins.
We invoice after each visit or monthly, as stated in your agreement. Invoices are due within 15 days.
Invoices not paid within 15 days may be charged to the payment method on file. Balances more than 30 days past due incur a late fee of 1.5% per month.
We may pause service on any account more than 30 days past due until it is brought current.
Access and Security
You agree to give our team access at the scheduled time: keys, door codes, alarm codes and any instructions for locking up.
We store keys and codes securely, label them without your business name or address, and share them only with the team assigned to your property.
Please tell us at least 24 hours ahead if a code, lock or alarm changes. Alarm or false-alarm fees caused by a change you didn't tell us about are your responsibility. Fees caused by our team's error are ours.
If we lose a key you gave us, we will pay to replace it or rekey the lock.
Our team locks doors, turns off lights we turned on, and sets the alarm as instructed before leaving.
Supplies and Equipment
We provide the cleaning products, tools and equipment needed for the scope of work.
You provide restroom and breakroom consumables, such as toilet paper, paper towels, hand soap and trash liners, unless your agreement says we supply them. Our team restocks dispensers from your supply and tells you when stock is low.
If you require specific products, such as green or fragrance-free products, tell us in writing and we will use them; any added cost will be quoted first.
Skipped or Cancelled Service
To skip a scheduled visit, please give at least 48 hours' notice. With less notice, the visit may be billed at 50% of its price.
If our team arrives and cannot get in, or the space is not safe to clean, the full visit price is charged.
We are closed on major holidays. Visits that fall on a closed day move to the nearest available day, or are skipped and credited if you prefer.
If weather or an emergency makes travel unsafe, we may reschedule at no charge to either side and will contact your main contact as early as we can.
Quality and Re-Service
If any part of the scope of work was missed, tell us within 24 hours of the visit, with photos if you can. We will correct it at no charge within 2 business days or at your next scheduled visit, whichever you prefer. We offer re-service rather than refunds.
Damage and Insurance
We carry general liability insurance and will provide a certificate of insurance on request.
Please report any damage within 48 hours of the visit. If we are responsible, we will repair or replace the item, at our choice, up to $1,000 per incident.
We are not responsible for damage caused by normal wear, items already damaged, loose or improperly installed fixtures, or equipment we were not asked to clean.
Our team does not unplug, move or clean computers, servers, medical or lab equipment, or other sensitive electronics unless the scope of work says so.
Safety and Exclusions
You agree to tell us about any hazards in the space before service begins, and to provide safety data sheets for any chemicals our team may come into contact with.
Unless quoted separately, we do not clean biohazards (blood, bodily fluids, sharps), hazardous or industrial chemicals, mold, pest infestations, or areas that need ladders taller than a step stool.
Our team may stop work in any area that is unsafe and will tell your main contact what was skipped.
Our Staff
Our cleaners are our employees. We handle their pay, taxes, training and supervision.
Please send requests and concerns to us rather than directing our team on site, so changes are tracked and priced correctly.
You agree not to hire our employees directly, or through another company, during service and for 12 months after the last visit.
Confidentiality
Our team does not read, copy, photograph or remove documents, files or information at your property, except photos of our own work for quality checks. We will not share information about your business that we learn while providing service.
Term and Termination
Service continues month to month unless your agreement states a fixed term.
Either side may end service with 30 days' written notice.
We may end service immediately for nonpayment more than 30 days past due, unsafe conditions, or mistreatment of our staff.
When service ends, we return your keys and access cards, and you pay for all visits completed through the last day of service.
Text Messages
If your main contact opts in to texts, our Text Messaging (SMS) Terms apply. Reply STOP to opt out or HELP for help. Message and data rates may apply.
Changes to These Terms
We may update these terms from time to time and will give at least 30 days' notice of any change that affects price or service. The latest version will always be posted with its updated date.
Governing Law
These terms are governed by the laws of the State of Louisiana.