Privacy Policy – The Pristine Cleaning Co.
Last updated: Sep 29, 2026
This Privacy Policy explains how The Pristine Cleaning Co. LA LLC doing business as The Pristine Cleaning Co. ("we," "us," or "our") collects, uses, shares, and protects your personal information. It applies to our website, phone calls, emails, text messages, and residential cleaning services.
Who We Are
• Business: The Pristine Cleaning Co. (The Pristine Cleaning Co. LA LLC)
• Address: 12459 Corte Ln, Covington, LA 70435
• Phone: (985) 302-2508
• Email: admin@thepristinecleaningco.com
• Website: thepristinecleaningco.com (https://www.thepristinecleaningco.com/)
Text Messaging (SMS) Privacy
What we text. If you opt in, The Pristine Cleaning Co. sends text messages about your service: quote and booking confirmations, appointment reminders, arrival notices, schedule changes, invoices, receipts, follow-ups, and replies to your questions. Promotional texts are sent only if you have separately agreed to receive them.
How often. Message frequency varies with your bookings, usually about 1 to 5 messages per scheduled visit. Message and data rates may apply.
How we use your number. We use your mobile number and text messages only to communicate with you about our services and to provide support.
No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We share phone numbers only with the service providers that deliver our messages, and only to send them.
Opt out. Reply STOP to any message to stop receiving texts. You will get one confirmation message, and then no further texts unless you opt in again.
Get help. Reply HELP to any message for help, or contact us at (985) 302-2508 or admin@thepristinecleaningco.com.
Mobile carriers are not liable for delayed or undelivered messages.
Information We Collect
• Contact details: your name, phone number, email address, and service address.
• Home and service details: home size, rooms, pets, access instructions, entry codes, and cleaning preferences you share on our questionnaire or booking form.
• Service history: quotes, bookings, visit notes, photos of completed work, invoices, and payments.
• Payment information: processed securely by our payment provider. We do not store full card numbers.
• Communications: messages you send us by text, email, phone, or our website.
• Website data: basic technical data such as browser type and pages visited, collected through cookies or analytics tools.
How We Use Your Information
• To prepare quotes, schedule and perform cleanings, and manage your account.
• To send appointment reminders, arrival notices, invoices, receipts, and service updates.
• To answer questions and provide customer support.
• To process payments and keep business records.
• To improve our services and website.
• To send offers or promotions, only if you have agreed to receive them.
How We Share Your Information
We do not sell or rent your personal information. We share it only with service providers who help us run the business, and only as needed for that purpose. These include our scheduling and customer management software (Jobber), our payment processor, our text messaging provider, and our accounting tools. These providers are required to protect your information. We may also disclose information if required by law.
How We Protect Your Information
We store client information in secure, password-protected systems. Access is limited to staff who need it to schedule or perform your service. Entry codes and keys are handled with restricted access. No system is completely secure, but we use reasonable, industry-standard safeguards.
How Long We Keep Information
We keep your information while you are a client and for as long as needed for business, tax, and legal records. We then delete or securely dispose of it.
Your Choices and Rights
• Update your information: contact us to correct or change your details.
• Delete your information: ask us to delete your information, and we will do so unless we must keep it for legal or tax reasons.
• Stop messages: reply STOP to any text, click unsubscribe in any email, or contact us.
To make a request, contact us at admin@thepristinecleaningco.com or (985) 302-2508.
Children's Privacy
Our services are for adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with its updated date.
See also our Terms of Service (https://www.thepristinecleaningco.com/terms).